Let people practise the hard decisions

One of nine use cases for the Clarity Box, Windows desktop software for learning teams from Clarity Writers.

Build scenarios in Clarity Create and Clarity Chatbot that give people a real choice to make.

Most people who get hard moments wrong already knew the rule. What they'd never done is feel it pull against a deadline, or against a colleague they like.

Here's an example we made up. An hour before the shift, a long-serving colleague tells you in confidence that a new medication is making them drowsy. They drive a forklift, and they ask you to say nothing until they see their doctor on Monday. In a quiz, everyone picks "report it". The scene is harder, and the learning comes when the learner finds out what their choice cost.

Build it into the storyboard

In Clarity Create, step two sets the Learning approach. Practice led and Problem first suit this work. The Scenarios card at step three opens the builder, and what you sketch becomes interactive slides in the storyboard.

• Single card gives one situation with two or more choices, each with its own feedback.
• Branching lets choices lead to further cards. Moving the colleague for the day can lead to a harder decision at the end of the shift.

Help me create fills gaps and tightens the choices, working from what you gave it, so put the real situation in first. Before you save, Clarity Create flags dead ends and empty text.

Add practice to the finished course

Clarity Create stops at the storyboard. You build the course in Rise, Storyline or Chameleon, attach the package with Add SCORM and press Add a chatbot.

Chatbot scenarios give 2 to 4 choices, each with an outcome you wrote or approved. Slide reactions can bring in a dilemma straight after the course states the rule, and What if replays show the paths not taken. In Offline mode, the scenarios ship inside the course with no network calls.

The part no builder writes

The save check looks at structure. It says nothing about a dilemma that isn't one. So start by asking people who do the job about the last time it went badly, and what they nearly did instead. The wrong choices worth including are the ones real people would defend.

A consequence says what happens next, including when the right answer still costs something. Then show the draft to someone who does the work and watch them choose. If nobody hesitates, rewrite it.

Book a demo with the decision your courses keep failing to prepare people for.