Help learners when they get stuck

One of nine use cases for the Clarity Box, Windows desktop software for learning teams from Clarity Writers.

Add a chatbot to a course you already have, so a learner who stalls gets help from that course straight away.

It's ten to five, and a team leader is near the end of a compulsory course, unsure about a question. An earlier screen seemed to say something different. An email to the course owner won't get a reply until tomorrow, so they pick the answer that looks right and click on. We made this example up, but you'll have seen it.

A glossary and a contact on the last screen can't take a question in the learner's own words. Clarity Chatbot can, and you don't have to rebuild the course.

How it works

• Attach a finished SCORM package to a module, including one someone else built, and press Add a chatbot.
• Set its look, its name, its tone and what it says when it has no answer.
• Choose what it answers from. Online mode uses the whole course, up to five PDF or Word reference documents and any Clarity Bank passages you tick. It can cite its sources.
• Export a new zip and upload it to your LMS. Your original file doesn't change.

Help that holds back the answer

If a screen exists to make someone think, a reply that does the thinking undoes it. Slide reactions put a hint or a question on the screen where people stall. Scenarios give 2 to 4 choices, each with an outcome you wrote. A timed nudge can reach a learner who'd never think to ask.

Support learners in distress has the chatbot set the course aside and give the support contact you name. Turn it on for any course that touches on harm or bullying.

What IT and privacy will ask

Client proxy is the recommended setup. The course calls one address your organisation hosts, and the AI key stays on that server. The alternative is for each learner to paste in their own key. Neither writes a key into the zip.

Each message sends the course, any bank passages in the package and the last eight questions and answers to your proxy or provider. Those passages also sit inside the package, where anyone who can open the course can read them, so leave out what shouldn't travel.

What stays with you

Online replies are generated as learners ask, so you can't approve each one. Where every word needs approval, use Offline mode. There's also no dashboard showing what learners have asked.

You know which screens people stall on, so you choose where the help goes. Test it with a learner account before it goes wider, including the awkward questions.

Bring the course where people stall. Book a demo.