Clarity Chatbot adds learner support to your courses

You design the chatbot in an editor with a live phone preview. Set its colours, name, avatar and tone, how long its replies are, and what it says when it doesn't know. Then export a new SCORM package with the chatbot built in.

• Support learners in distress has the chatbot set the course aside and give the support contact you name.

A SCORM 1.2 zip, up to 300 MB, including one someone else built. Chameleon, Rise and Storyline courses are read slide by slide. Other tools fall back to the page text, which is less precise for questions about the whole course.

An Online chatbot can also draw on up to five PDF or Word reference documents. In either mode you can include Clarity Bank passages that match the course, ticking off any page you want left out.

• Online answers from the whole course, plus live AI for open questions, and can cite its sources. It needs internet access in the LMS and a way to reach an AI.
• Offline answers from FAQs you approved, a word-for-word course search, scenarios and slide reactions. The course makes no network calls. Test course search lets you try real questions before you export.

Export builds a new zip on your computer, named after the original. Your original file doesn't change. Upload the new zip to your LMS as a new SCORM package. Learners see a small round button on the course page, and the panel fits a phone or a small window.

While you build, your computer may call your organisation's AI provider, on your own account. An Online course reaches AI through Client proxy, the recommended setup, where the course calls one address your organisation hosts and the key stays on that server. The alternative asks each learner for their own key. Neither writes a key into the zip.

Each message sends the course, any bank passages in the package and the last eight questions and answers to your proxy or provider. Clarity Writers sees none of it. Bank passages sit inside the package, where anyone who can open the course can read them, so leave out what shouldn't travel.

Online replies are generated as learners ask, so you can't approve each one. Where every word needs approval, use Offline mode, and write and approve each answer yourself. There's also no dashboard showing what learners have asked.

When the course or a procedure changes, use Edit chatbot, export again and upload the new zip. Test it with a learner account before it goes wider.