Legal

Privacy Policy

We collect only what we need, use it honestly, and keep it safe. This page explains how Clarity Writers handles your personal information.

Last updated: November 2026

Clarity Writers Limited ("we", "us", "our") is a plain language agency based in Wellington, Aotearoa New Zealand. We are committed to protecting your privacy and handling your personal information responsibly under the Privacy Act 2020 (New Zealand).

What we collect

We collect personal information you give us directly, including:

  • Your name, email address, phone number, and organisation when you contact us via our website form or email
  • Messages and enquiry details you send us
  • Information you share during the course of a project or training programme

We also collect limited usage data automatically when you visit our website, via Google Analytics. This includes pages visited, time on site, and general location (country or city). We do not set analytics cookies until you accept them through our cookie banner, and we have configured Google Analytics to limit how your data is used. We use this information to understand how the site is used and to improve it, not to identify you personally.

How we use it

We use your personal information to:

  • Respond to your enquiry or request
  • Deliver the services you've engaged us for
  • Send you information relevant to work we're doing together
  • Improve our website and services

We do not use your personal information for unsolicited marketing, and we do not sell it to anyone.

Who we share it with

We do not share your personal information with third parties except where necessary to deliver our services or where required by law. Tools we use include:

  • Google Analytics: anonymised website usage data, processed by Google LLC
  • Email providers: email messages pass through standard mail infrastructure

Where third-party tools are based outside New Zealand, we take reasonable steps to ensure your information receives comparable protection.

How we store and protect it

We store personal information securely and limit access to people who need it to do their work. We retain information only as long as necessary for the purpose it was collected or as required by law.

Your rights

Under the Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it's wrong. To exercise these rights, contact us at the address below.

Contact

If you have questions about this policy or how we handle your information, reach out:

support@claritywriters.co.nz
+64 22 389 5292
Wellington, Aotearoa New Zealand

If you believe we've breached your privacy, you can also contact the Office of the Privacy Commissioner at privacy.org.nz.