Writing people understand
Documents and content your readers get the first time. No jargon, no rereading.
Training, digital learning and plain language editing that turn unclear content into communication that performs.
We help government and large-scale organisations across New Zealand and Australia be more effective, efficient, and better communicators.
eLearning built on plain language.
Explore digital learning
Practical techniques your team keeps using long after the training ends.
Documents and content your readers get the first time.
Desktop AI tools for eLearning teams.
Documents and content your readers get the first time. No jargon, no rereading.
Practical techniques your team keeps using long after the training ends.
We measure clarity before and after, so you see the improvement in black and white.
A clear brief, honest timelines, and a team that's simple to work with from start to finish.
95%
Satisfaction
Customer satisfaction across workshops and coaching, from our participant surveys.
30+
Combined experience
Years across learning design, communication, and project management.
7
Free course
Hands-on plain language modules, free to anyone who writes at work.
It's a privilege to help incredible people build skills that last a lifetime.
"I picked up many tips and tricks from the Clarity Writers course that I will be using in both my professional and personal life."
"Concise writing course that doesn't bog you down with too much information at once. Breaking it up into sections also allows for you to remember things. Doesn't make it seem like a massive day-long slog."
"Overall, enjoyed the sessions and learnt good ways to improve my writing through my role at Council. It made me realise that sometimes being overly technical is not the way to go. Will definitely use these writing techniques and resources in my career and daily life. Thanks again to Paul for this insightful presentation."
"Overall, a good introduction to business writing with practical examples and small changes to improve writing."
"There are many workshops that just do a general overview, but specifically tailoring it to TPG and our own writing examples made it much better to see where writing is important and where we can improve. Paul and Jordan were great presenters, and were very personable and friendly."
"Great to critique your own writing and see it through other's eyes through practical exercises."
"Practical and to the point. I left with a simple checklist I actually use now before I send anything important."
"I always thought my writing was fine until I saw how much clearer it could be. A bit humbling, but in the best way."
"The session on cutting jargon was the standout for me. So much of what we write is habit rather than something the reader needs."
"I really enjoyed the discussions that were had about the importance of using plain language. It makes it easier for yourself, and the reader. I think it brought me out of my own head and profession and enabled me to be more sympathetic to the reader."
"To be honest I thought I wouldn't like it as I did. I don't like English, I dropped it as soon as possible in High School, but it was a great refresh into what I needed to think about before I start to write even basic things like emails."
"Great energy Jacinta, loved the material too."
"Very useful and highly recommend."
"Really practical. I came in a bit sceptical because I've done writing courses before and they're usually quite dry, but this was nothing like that. Came away with things I could actually use the next day."
"Friendly, well paced, and genuinely useful. Not what I expected from a writing workshop, in a good way."
"I write for a lot of different audiences and this gave me a simple way to think about each one before I start."
"Loved that it was hands on. Working through our own documents made it stick far better than theory would have."
"It made me realise how often I bury the main point. Now I lead with it and everything I write reads better."
"The before-and-after examples were what made it click for me. Seeing the difference laid out side by side was way more useful than just being told what to do differently."
"I write a lot of reports for council and I've always just written the way I was taught. This made me realise how much extra work I was making for my readers. Small changes, big difference."
"Facilitator was great, kept it light and didn't make anyone feel bad about their writing. That matters when you're asking people to share their work in front of colleagues."
"Useful across the board, not just for formal writing. Already applying it to how I structure my emails and meeting notes."
"Good pace, good examples, didn't feel like sitting through a lecture. I'd recommend it to anyone who has to write as part of their job, which is most people."
"Clear structure, real examples, no fluff. I would happily sit through it again, and I do not say that about training often."
"Honestly one of the most useful sessions I have done this year. I have already shared the tips with the rest of my team."
"Approachable and encouraging the whole way through. I never felt put on the spot, which made it easy to take part."
"I think you did an excellent job (and went above and beyond) to ensure the content and examples used were highly relevant to KPMG NZ. The breakout sessions were good, I liked how the rooms rotated a few times. The workshop was well organised and supported with helpful resources."
Projects with measurable results. See how organisations like yours made their writing work harder.